FAQ
Products
Below are some common questions about our products
Bake It. Wash It. Nuke It. Stack It. Love It.
The answer is, yes! Our pottery is made with 100% food-safe, non-toxic minerals and is safe for microwaves, ovens, & dishwashers.
Just be careful to avoid drastic temperature changes to avoid thermal shock. For example, if you pull a hot casserole dish out of the oven, let cool to room temperature before storing in a refrigerator.
Yes, you may purchase gift cards here.
Shipping & Returns
Below are some common questions about orders, shipping, returns & exchanges
We carefully pack each order to ensure your pottery arrives safely. Orders are typically shipped via UPS within 3–5 business days of your purchase date. You’ll receive a tracking number by email as soon as your order is on its way.
Please note: Shipping times may vary during busy seasons, holidays, or due to carrier delays. If you need your order by a specific date, contact us before placing your order so we can do our best to accommodate you.
If you’re nearby, you can choose Local Pickup at checkout to pick up at your convenience from our Corrales studio. We’ll email you when your pottery is ready, usually in 1-2 business days.
We’re human and shit happens!
Whether something breaks on its way to your home, or an accident happens at home, we’ve got you covered.
- We broke it in transit, we’ll replace it: If the piece shows up broken, send us a photo of it in the box and we will cover the cost of a replacement and shipping.
- You broke it, get a store credit: If life happens (the dog knocks it off the table, the kids drop it in the sink, etc.) we will give you a break on a replacement! Send us an email with a photo of the piece, let us know what happened and we will send you a discount code for your next order.
Send us an email ASAP to hello@sagevalleypottery.com
More often than not, your package will show up within a week! Once the package has left our studio, the mail carrier is responsible for your package. We cannot be held responsible for lost or stolen packages.
Please reach out directly to the shipping carrier for any issues with tracking or delivery notifications. Please visit the carrier’s website for instructions on how to make a claim. If you have any remaining questions, you can contact us at hello@sagevalleypottery.com
Pottery Classes
Below are some common questions about our pottery classes
Yes, we offer seasonal pottery classes. We are currently (as of August 2025) taking a break while our Head Potter is back in school. Stay tuned for updates when we offer them again.
In the meantime, check out our friends at Ceramica and Burque Throwdown!
The classes take place in our 6,000 foot studio in Corrales, New Mexico. Our address is 4908 Corrales, Road, New Mexico.
We invite EVERYONE to give this a try. No experience necessary! If you took a class in High School and want to revisit, we've got you there too! Our head potter can work with your individual skill level and pace of learning.
Bring a refillable water bottle.
If you have long hair, be sure to bring a hair tie or clip. You MUST wear closed toe shoes in our studio. No sandals or exposed feet for your safety. Crocs are acceptable.
Avoid wearing loose clothing that can get caught in the spinning wheel.
Please be sure to cut your nails short, too.
No need to worry about staining clothes; clay is very easy to remove with water.
Participants must be 12 years or older, and anyone under 18 must be accompanied by a parent or guardian.
We kindly ask that you leave your young children at home. Please be mindful that this is a working production studio. Our potters are focused on fulfilling orders and there are some areas of the studio that aren't safe for unsupervised children. We also want you to enjoy your class and focus on your artwork!
Slow down! We're sticking to the basics. Throwing anything on the wheel takes time and practice. This class is designed so that you will have time for up to 3 pots. If you manage to make more and would like to keep them, an additional fee will be applied to cover materials and finish work.
Not a single potter in this studio made a pot on their first try. We've got you! We will be there with you every step of the way and can offer as much instruction and hands on help that you may need to make something that you can take home and enjoy!