Shipping & Returns Policy

Shipping Policy

We carefully pack each order to ensure your pottery arrives safely. Orders are typically shipped via UPS within 3–5 business days of your purchase date. You’ll receive a tracking number by email as soon as your order is on its way.

Please note: Shipping times may vary during busy seasons, holidays, or due to carrier delays. If you need your order by a specific date, contact us before placing your order so we can do our best to accommodate you.

Local Pickup

If you’re nearby, you can choose Local Pickup at checkout to pick up at your convenience from our Corrales studio. We’ll email you when your pottery is ready.

 

Returns Policy

We’re human and shit happens!  Whether something breaks on its way to your home, or an accident happens at home, we’ve got you covered. 

• We broke it in transit, we’ll replace it: If the piece shows up broken, send us a photo of it in the box and we will cover the cost of a replacement and shipping.
• You broke it, get a store credit:  If life happens (the dog knocks it off the table, the kids drop it in the sink, etc.) we will give you a break on a replacement!  Send us an email with a photo of the piece, let us know what happened and we will send you a discount code for your next order.